Acceptance of the Terms and Conditions of Use

These General Terms & Conditions (“Terms”) constitute a legally binding agreement between you and Miyabi Luxe Creations (“Company,” “we,” “us,” or “our”).

These Terms govern your access to and use of:

• Our website, including all pages and content associated with it;
• Our social media pages and online storefronts;
• Any services, communications, purchases, or interactions made through our platforms.

By accessing or using our website or services, you agree to be bound by these Terms, our Shipping Policy, Refund Policy, and Privacy Policy. If you do not agree, you must not access or use our services.

By using this website, you confirm that you are at least 18 years old or are using the site under the supervision of a parent or legal guardian.

Modifications to the Terms

We reserve the right to update, modify, or replace these Terms at any time without prior notice. Any changes become effective immediately upon posting on the website.

It is your responsibility to review these Terms periodically for updates.

Website Availability

We may modify, suspend, or discontinue any aspect of the website or services at any time, including features, products, pricing, or availability.

We are not responsible for interruptions caused by maintenance, system failures, shipping delays, customs processing, courier disruptions, natural disasters, pandemics, or circumstances beyond our control.

Account Security

You are responsible for maintaining the confidentiality of your account information, passwords, and login credentials.

You agree to notify us immediately of any unauthorized access or suspected security breach involving your account.

We are not liable for losses resulting from unauthorized use of your account caused by your failure to protect your credentials.

Prohibited Use

You agree not to:

• Use the website for unlawful or fraudulent purposes;
• Copy, reproduce, resell, or exploit website content without permission;
• Upload malicious software, viruses, or harmful code;
• Attempt unauthorized access to the website, servers, or databases;
• Harass, threaten, impersonate, or abuse others;
• Use automated systems, bots, or scraping tools without authorization.

Any violation may result in termination of access and possible legal action.

Intellectual Property Rights

All website content, including logos, branding, product images, text, graphics, designs, videos, and other materials are the exclusive property of Miyabi Luxe Creations and are protected under applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit any content without prior written permission.

All third-party trademarks and brand names including but not limited to Chanel, Dior, Hermès, Louis Vuitton, Goyard, and others belong to their respective owners.

Miyabi Luxe Creations is not affiliated with or endorsed by any luxury brand featured on this website.

Product Authenticity

Miyabi Luxe Creations specializes in authentic luxury goods, including brand new and preloved items.

Certain products may undergo third-party authentication prior to shipment to customers. Authentication processing may extend delivery timelines.

All items are sold based on the condition stated in the listing description and grading guide.

Due to lighting, photography, and screen settings, actual colors may slightly vary.

Orders & Payment

We reserve the right to refuse, cancel, or limit any order at our discretion.

Accepted payment methods may include:

• Credit/Debit Card
• Shopify Payments
• Affirm Installments
• E-Transfer
• Wise
• PayPal Invoice

Orders may be subject to payment verification and fraud prevention review.

Customers are responsible for ensuring billing and shipping information is accurate.

Shipping & Delivery

Shipping timelines are estimates only and are not guaranteed.

Some items may first be shipped to an authentication facility before final delivery to the customer, which may increase delivery timeframes.

We are not responsible for delays caused by:

• Customs clearance;
• Courier disruptions;
• Weather conditions;
• International shipping issues;
• Lost or delayed packages after courier acceptance.

Risk of loss transfers to the customer upon confirmed delivery.

Final Sale Policy

ALL SALES ARE FINAL.

We do not accept returns, refunds, exchanges, or cancellations unless otherwise required by applicable law.

Please review all product descriptions, measurements, condition details, and photos carefully before purchasing.

Limitation of Liability

To the maximum extent permitted by law, Miyabi Luxe Creations shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the website, products, or services.

Our total liability shall never exceed the amount paid for the product purchased.

Disclaimer of Warranties

All products and services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied.

We do not guarantee uninterrupted website access, error-free operation, or that the website will always be secure or available.

Indemnification

You agree to indemnify and hold harmless Miyabi Luxe Creations, its owners, affiliates, employees, and representatives from any claims, damages, liabilities, costs, or expenses arising from your breach of these Terms or misuse of the website.

Governing Law

These Terms shall be governed and interpreted under the laws of the Province of Alberta and the applicable laws of Canada.

Any disputes arising from these Terms shall be resolved exclusively in the courts located in Alberta, Canada.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the complete agreement between you and Miyabi Luxe Creations regarding use of the website and services.

Contact Information

For questions regarding these Terms & Conditions, please contact:

Miyabi Luxe Creations

📧 Miyabiluxecreations@gmail.com

📍 Calgary, Alberta, Canada

Last Updated: May 25, 2025

Important Notice

This document contains important information regarding your rights, obligations, purchase conditions, limitations, and exclusions that may apply to your order with Miyabi Luxe Creations. Please read carefully before placing an order.

By purchasing from our website, social media, or any sales platform connected to Miyabi Luxe Creations, you agree to these Purchasing Terms & Conditions, our General Terms & Conditions, Shipping Policy, Refund Policy, and Privacy Policy.

Services

Miyabi Luxe Creations offers authentic luxury goods, including but not limited to handbags, small leather goods, shoes, accessories, and other fashion items.

Items may be brand new, preloved, vintage, sourced-to-order, or consignment-based. Product availability is not guaranteed until the order is confirmed and accepted.

Order Acceptance & Cancellation

By placing an order, you agree that your purchase is a binding agreement.

We reserve the right to accept, decline, cancel, or limit any order at our sole discretion, including due to:

• Product unavailability;
• Pricing errors;
• Payment issues;
• Fraud prevention concerns;
• Supplier or authentication issues;
• Incorrect product information.

Once an order is placed and confirmed, it cannot be cancelled unless approved by us in writing.

Prices & Payment

All prices are listed in the currency shown at checkout.

You agree to pay the full purchase price, including any applicable:

• Product price;
• Taxes;
• Shipping fees;
• Import duties;
• Customs fees;
• Payment processing fees;
• Authentication or handling fees, if applicable.

Accepted payment methods may include credit card, debit card, e-transfer, Wise, PayPal invoice, Stripe, Shopify checkout, or Affirm installment payments where available.

Approval for installment payments is subject to the third-party provider.

Foreign Exchange & Bank Fees

If your payment method uses a different currency than the listed product price, your bank or payment provider may charge foreign exchange fees, conversion fees, or additional transaction fees.

Miyabi Luxe Creations is not responsible for any bank, card issuer, or payment provider fees.

Product Descriptions

We make every effort to describe each item accurately, including condition, inclusions, color, size, and visible signs of wear.

However, because many luxury items are preloved or vintage, minor imperfections may be present.

Actual color may vary due to lighting, photography, screen settings, or device display.

Customers are responsible for reviewing all photos, descriptions, measurements, inclusions, and condition details before purchasing.

Authenticity

Miyabi Luxe Creations is committed to selling authentic luxury goods only.

Items may be authenticated through internal review, third-party authentication services, marketplace authentication, or fulfillment partners.

Miyabi Luxe Creations is not affiliated with, sponsored by, or endorsed by Chanel, Dior, Hermès, Louis Vuitton, Goyard, or any other luxury brand mentioned.

All brand names and trademarks belong to their respective owners.

Shipping & Delivery

Shipping and delivery dates are estimates only and are not guaranteed.

Some items may first be shipped to an authentication or fulfillment facility before being sent to the customer. This may result in longer delivery times.

Miyabi Luxe Creations is not responsible for delays caused by:

• Couriers;
• Customs clearance;
• Weather;
• Incorrect address provided by the customer;
• International shipping delays;
• Authentication processing;
• Events beyond our control.

Once an item has been shipped, tracking information will be provided when available.

Customs, Duties & Import Fees

Customers are responsible for all applicable customs duties, taxes, import fees, tariffs, brokerage fees, or other charges required by their country, province, state, or local authority.

Failure to pay customs or import fees may result in delays, return to sender, or additional charges. Miyabi Luxe Creations is not responsible for these charges.

Title & Risk of Loss

Risk of loss transfers to the customer once the package has been delivered or marked as delivered by the courier.

If an issue occurs during shipping, we will assist where possible, but we cannot guarantee refund or replacement for items marked as delivered with proof of delivery.

Final Sale Policy

ALL SALES ARE FINAL.

We do not accept returns, refunds, exchanges, or cancellations once an order has been placed and accepted.

This includes but is not limited to:

• Change of mind;
• Buyer’s remorse;
• Wrong size;
• Color variation due to screen or lighting;
• Courier delays;
• Customs delays;
• Preloved condition concerns already disclosed in the listing.

Please review your order carefully before completing your purchase.

Damaged or Incorrect Items

If you believe you received an incorrect or damaged item, you must contact us within 48 hours of delivery with your order number, photos, videos, and a clear explanation of the issue.

Failure to report the issue within 48 hours may limit our ability to assist.

Chargebacks & Payment Disputes

By placing an order, you agree to contact Miyabi Luxe Creations first to resolve any concern before filing a chargeback or payment dispute.

Fraudulent chargebacks, false claims, or misuse of payment protection services may result in account restriction, legal action, and submission of evidence to the payment provider.

Manufacturer Warranty & Disclaimer

We do not manufacture or control the products sold.

Availability of luxury brand products through Miyabi Luxe Creations does not indicate affiliation, partnership, sponsorship, or endorsement by any brand.

Products are sold “AS IS” and “AS AVAILABLE” unless otherwise stated.

We do not provide manufacturer warranties unless explicitly stated in the listing.

Limitation of Liability

To the maximum extent permitted by law, Miyabi Luxe Creations shall not be liable for indirect, incidental, special, punitive, or consequential damages.

Our maximum liability for any claim shall not exceed the amount paid by the customer for the specific product involved in the claim.

Goods Not for Unauthorized Resale or Export

You confirm that your purchase is for personal use unless otherwise approved by Miyabi Luxe Creations in writing.

You are responsible for complying with all laws regarding import, export, resale, customs, and taxes in your jurisdiction.

Privacy

Your personal information is collected and used only as necessary to process orders, payments, shipping, authentication, customer service, and business operations.

Please refer to our Privacy Policy for more details.

Force Majeure

We are not responsible for delays or failure to perform due to events beyond our control, including natural disasters, pandemics, courier disruptions, customs delays, strikes, government actions, war, emergencies, or system failures.

Governing Law

These Purchasing Terms & Conditions are governed by the laws of the Province of Alberta and the applicable laws of Canada.

Any dispute shall be handled in Alberta, Canada, unless otherwise required by applicable law.

Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining sections will continue to apply.

Entire Agreement

These Purchasing Terms & Conditions, together with our General Terms & Conditions, Shipping Policy, Refund Policy, and Privacy Policy, form the complete agreement between you and Miyabi Luxe Creations regarding your purchase.

Contact Information

For questions regarding these Purchasing Terms & Conditions, please contact:

Miyabi Luxe Creations

📧 Miyabiluxecreations@gmail.com

📍 Calgary, Alberta, Canada

Last Updated: May 25, 2025

SHIPPING INFORMATION

WHERE DO YOU SHIP?

Miyabi Luxe Creations currently ships within Canada and the United States using tracked shipping services including UPS, FedEx, DHL, Canada Post, USPS, and other partnered couriers depending on destination and availability.

Please note:

• We do not ship to P.O. Boxes.
• Certain remote areas may experience longer delivery times.
• International shipping outside Canada and the United States may be available upon request.

CAN I PICK UP MY ORDER?

At this time, we do not offer local pickup or meetups. All orders must be shipped through our approved courier partners for security and tracking purposes.

HOW MUCH IS SHIPPING?

Shipping costs vary depending on:

• Package size and weight;
• Delivery location;
• Courier selected;
• Insurance or Package Protection selected.

Shipping fees will be calculated at checkout unless otherwise stated.

Certain items may include complimentary shipping promotions.

HOW LONG DOES SHIPPING TAKE?

Most orders are shipped within approximately 1–3 weeks after your order has been confirmed.

Some items may first be:

• sourced from suppliers,
• sent to an authentication facility,
• quality checked,
• or processed through a fulfillment center before final shipment.

Once your order has shipped, tracking information will be sent by email.

Estimated courier transit time after shipment is typically:

• Canada: 1–7 business days
• United States: 3–10 business days

Please note:

Shipping timelines are estimates only and are not guaranteed. Delays may occur due to:

• customs processing,
• courier delays,
• weather,
• holidays,
• high order volume,
• authentication processing,
• or circumstances beyond our control.

ORDER STATUS DEFINITIONS

PAID

“Paid” means your order has been successfully placed and payment authorization has been received. Your item is currently being sourced, purchased, or prepared.

CONFIRMED

“Confirmed” means your item has been successfully secured and is awaiting arrival at our fulfillment or authentication facility.

Your item may undergo:

• authenticity verification,
• condition inspection,
• quality checks,
• packaging preparation.

PENDING

“Pending” means your item has passed inspection and is waiting to be packed or scheduled for shipment.

Orders in pending status are typically shipped within 2–5 business days.

FULFILLED

“Fulfilled” means your order has been packed and shipped.

Tracking information will be sent to your email once available.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the package if required.

Miyabi Luxe Creations is not responsible for packages marked as delivered by the courier.

CANCELED

“Canceled” means we were unable to secure or process your order.

If payment was only pre-authorized, the authorization reversal timeline depends on your bank or payment provider and may take several business days.

I CANNOT FIND MY ORDER EMAILS

Please check:

• Spam folder;
• Junk folder;
• Promotions folder.

If you still cannot locate your order confirmation or shipping email, please contact:

📧 Miyabiluxecreations@gmail.com

CAN I CHANGE MY ORDER AFTER PLACING IT?

Due to the nature of sourced luxury items, live inventory updates, authentication processing, and supplier ordering, we are generally unable to modify orders once they have been placed.

Please carefully review:

• size,
• color,
• inclusions,
• measurements,
• item condition,
• and shipping information before checkout.

WHO HANDLES SHIPPING?

Items are shipped directly by Miyabi Luxe Creations through our trusted courier, fulfillment, and authentication partners.

Certain orders may first be sent to an authentication or fulfillment facility for inspection, verification, and packaging before final delivery to the customer.

WHAT DOES “SHIPPED BY MIYABI LUXE CREATIONS” MEAN?

If your order states “Shipped by Miyabi Luxe Creations,” this means your item has been received, inspected, authenticated (if applicable), packaged, and shipped directly by our team or fulfillment partner.

PACKAGE PROTECTION

Optional Package Protection is available separately during checkout.

Package Protection may help cover:

• lost packages,
• stolen packages,
• damaged packages during transit.

If you decline Package Protection, Miyabi Luxe Creations is not responsible for investigating, refunding, replacing, or compensating for lost or damaged packages.

Please review our full Package Protection Policy for complete details.

DUTIES & TAXES

DO I HAVE TO PAY DUTIES?

Customers are responsible for any:

• customs duties,
• import taxes,
• tariffs,
• brokerage fees,
• VAT,
• or additional international shipping charges required by their country or local authorities.

These charges are determined by customs authorities and are outside the control of Miyabi Luxe Creations.

Couriers may collect these fees before delivery.

Duties, taxes, and import fees are non-refundable.

DELIVERY ISSUES

REFUSED DELIVERY

If you refuse delivery of your order, the package may be returned to sender.

Customers are responsible for:

• return shipping costs,
• reshipping fees,
• customs charges,
• storage fees if applicable.

Shipping fees and service fees are non-refundable.

RETURNED TO SENDER

If your package is marked “Returned to Sender,” you must contact us to arrange reshipment.

Reshipping costs are the responsibility of the customer.

No refunds will be provided for returned-to-sender packages.

DAMAGED OR INCORRECT ITEMS

All items undergo inspection before shipment.

If you receive an incorrect or significantly damaged item, please contact us within 5 days of delivery using the tracking confirmation date.

Please include:

• order number,
• photos,
• videos,
• and a detailed explanation.

📧 Miyabiluxecreations@gmail.com

Claims submitted after 5 days may not be accepted.

Damage caused after wear, use, mishandling, or improper storage is not covered.

AUTHENTICITY GUARANTEE

Miyabi Luxe Creations is committed to offering authentic luxury goods.

Items may undergo authentication through trusted third-party authentication services, marketplace verification systems, or internal review.

If an item is proven inauthentic by an approved authentication provider, we will review the matter accordingly.

PAYMENT & SECURITY

Payments are securely processed through trusted payment providers and platforms.

Available payment methods may include:

• Shopify Payments,
• Stripe,
• PayPal Invoice,
• Wise,
• E-Transfer,
• Affirm installment payments where available.

Installment approval is subject to the third-party payment provider.

STILL NEED HELP?

Our Customer Support team is happy to assist you.

📧 Miyabiluxecreations@gmail.com

📍 Calgary, Alberta, Canada

Last Updated: May 25, 2025

Package Protection

Miyabi Luxe Creations offers optional Package Protection for eligible purchases to help cover packages that are lost or damaged during transit.

Package Protection must be purchased separately during checkout. If you decline Package Protection, Miyabi Luxe Creations is not responsible for investigating, refunding, replacing, or compensating for lost, stolen, delayed, misdelivered, or damaged packages.

Package Protection fees are non-refundable and are considered a final sale service.

Coverage Eligibility

Package Protection may help cover:

• Lost packages;
• Stolen packages;
• Damaged packages during transit;
• Partially lost shipments where contents are missing upon delivery.

Coverage is subject to review, investigation, courier confirmation, and approval at our sole discretion.

Non-Eligible Orders

The following are not eligible for Package Protection unless otherwise stated:

• Orders where Package Protection was declined;
• Giveaway items;
• Promotional or $0 orders;
• Certain preloved item condition concerns disclosed prior to shipment;
• Delayed shipments caused by customs, weather, courier backlog, or international transit issues.

Package delays alone do not qualify as lost packages and are not eligible for compensation.

Final Sale Service

The cost of Package Protection is non-refundable under all circumstances.

If a refund, cancellation, or store credit is approved for any reason, the Package Protection fee will not be refunded.

Definition of Lost Packages

A package may be considered lost if:

• Tracking shows delivered but the customer did not receive the package after reasonable investigation;
• The package is missing in transit for an extended period;
• The shipment arrives opened, unsealed, or missing contents.

If tracking shows delivered, customers must allow at least 5 business days for investigation before a claim can be reviewed, as carriers may:

• Deliver to neighbors;
• Prematurely mark packages as delivered;
• Redirect packages to pickup locations or depots.

Miyabi Luxe Creations reserves the right to request proof, documentation, or carrier updates before approving any claim.

Definition of Damaged Packages

If Package Protection was purchased and the package arrives physically damaged during transit resulting in damaged contents, customers may be eligible for:

• Store credit;
• Replacement where available;
• Partial compensation at our discretion.

All claims are reviewed individually.

Filing a Claim

To qualify for Package Protection coverage, customers must contact us within 7 business days from the delivery date or expected delivery date.

Claims submitted after this period may be denied.

Please contact:

📧 Miyabiluxecreations@gmail.com

Customers must include:

• Order number;
• Full description of the issue;
• Photos or videos of the package and contents;
• Any courier updates or supporting evidence;
• Full cooperation throughout the investigation process.

Failure to respond within 48 hours to requests for information may result in the claim being closed.

Investigation Process

Customers agree to cooperate fully with Miyabi Luxe Creations, shipping carriers, payment providers, insurance providers, or fulfillment partners during the investigation process.

We reserve the right to:

• Deny suspicious or fraudulent claims;
• Require police reports where applicable;
• Request return of damaged merchandise before compensation;
• Refuse claims lacking sufficient evidence.

Limitation of Liability

Package Protection does not guarantee reimbursement, replacement, or approval of every claim.

All resolutions are provided at the sole discretion of Miyabi Luxe Creations based on investigation results, courier confirmation, available evidence, and product availability.

Contact Information

Miyabi Luxe Creations

📧 Miyabiluxecreations@gmail.com

📍 Calgary, Alberta, Canada

Effective Date: May 25, 2025

Final Sale Policy

At Miyabi Luxe Creations, every order is considered final once placed.

Because many of our items are sourced internationally, limited in availability, made-to-order, authenticated, or specially secured for each customer, we do not offer refunds, exchanges, cancellations, or returns after checkout.

We strongly recommend reviewing all item details carefully before purchasing, including:

• measurements,
• condition notes,
• inclusions,
• color,
• photos,
• and shipping timelines.

If you need additional information before ordering, feel free to contact us prior to completing your purchase.

Situations That May Qualify for Review

Although all sales are final, we may review requests involving:

• receiving the wrong item;
• receiving the incorrect size compared to the order confirmation;
• receiving an item that materially differs from the listing description;
• authenticity concerns verified through an approved independent authentication service.

Any resolution, replacement, store credit, or refund consideration is determined solely by Miyabi Luxe Creations after investigation.

Authenticity Commitment

Miyabi Luxe Creations takes authenticity seriously and strives to ensure all luxury goods sold are authentic.

Items may undergo internal review or third-party authentication before shipment.

If a purchased item is professionally determined to be inauthentic by a recognized authentication provider approved by us, we may request supporting documentation and return of the item for further review before determining the appropriate resolution.

Requests That Do Not Qualify

The following situations are not considered valid reasons for returns, refunds, or exchanges:

• personal preference changes;
• accidental purchases;
• sizing or fit preference issues;
• delayed deliveries caused by couriers or customs;
• slight color differences caused by lighting or screens;
• normal wear consistent with disclosed preloved condition;
• vintage aging characteristics;
• damage occurring after delivery or use.

Customers are responsible for reviewing all product information carefully before checkout.

Reporting an Order Issue

If there is an issue with your order, please notify us within 5 days of confirmed delivery.

To help us review the matter, please provide:

• your order number;
• clear photos and videos;
• packaging photos;
• and a detailed explanation of the concern.

Claims submitted outside the reporting period may not be eligible for review.

📧 Miyabiluxecreations@gmail.com

Approved Return Exceptions

If Miyabi Luxe Creations authorizes a return exception:

• the item must be unused and remain in the same condition received;
• all packaging, accessories, cards, dust bags, tags, and inclusions must be returned;
• return instructions must be followed exactly as provided.

Unauthorized returns may be refused.

Non-Refundable Charges

The following charges are always non-refundable:

• shipping costs;
• customs duties and import taxes;
• package protection fees;
• authentication fees;
• payment processing charges.

Payment Disputes & Chargebacks

Customers agree to contact Miyabi Luxe Creations directly before opening a payment dispute or chargeback.

False claims, fraudulent disputes, or abuse of payment protection systems may result in:

• refusal of future purchases,
• cancellation of pending orders,
• submission of supporting evidence to financial institutions,
• and possible legal action where applicable.

Contact Us

For questions regarding this policy, please contact:

Miyabi Luxe Creations

📧 Miyabiluxecreations@gmail.com

📍 Calgary, Alberta, Canada

Last Updated: May 25, 2025