Terms of service

Welcome to Miyabi Luxe Creations. By accessing our website, purchasing products, or using our services, you agree to comply with and be bound by the following Terms of Service. Please read carefully before placing an order.

1. General Information

Miyabi Luxe Creations specializes in luxury and designer items, including preloved and brand-new products. We reserve the right to update, modify, or change these Terms of Service at any time without prior notice.

By using this website, you confirm that you are at least the age of majority in your province, state, or country of residence.

2. Product Authenticity

We strive to ensure that all products sold are authentic and accurately described. Certain items may undergo third-party authentication and inspection prior to shipment to customers.

Minor imperfections, signs of wear, aging, scent, texture variations, hardware discoloration, or material changes may exist, especially for preloved or vintage items.

3. Pricing & Payments

All prices are listed in the applicable currency shown at checkout and are subject to change without notice.

We reserve the right to:

Refuse or cancel any order at our discretion
Limit quantities purchased per customer
Cancel orders suspected of fraud, unauthorized activity, or resale abuse

Accepted payment methods may include:

Credit/Debit Cards
Shopify Payments
Stripe
E-transfer
Wise
Other approved payment methods

Orders are not considered confirmed until payment has been successfully processed.

4. Final Sale Policy

ALL SALES ARE FINAL.

All purchases are non-refundable, non-returnable, non-exchangeable, and non-cancellable once an order has been placed.

Refunds, returns, or exchanges will not be granted for:

Change of mind
Sizing or fit preferences
Delayed delivery
Customs delays
Minor imperfections disclosed or visible in photos
Color differences caused by lighting or screens
Buyer’s remorse

5. Shipping, Fulfillment & Authentication

Many items are first shipped to our authentication or fulfillment center before being forwarded to the customer. This may increase processing and delivery timelines.

Estimated delivery times are guidelines only and are not guaranteed.

We are not responsible for delays caused by:

Courier services
Customs inspections
Weather conditions
International transit
Authentication processing
Carrier disruptions
Events beyond our control

Customers are responsible for ensuring shipping information is accurate at checkout.

6. Customs, Duties & Taxes

International customers may be subject to customs duties, taxes, import fees, brokerage fees, or other government charges depending on their country’s regulations.

These charges are the responsibility of the customer unless otherwise stated.

We are not responsible for customs delays, import restrictions, confiscations, or refused shipments.

7. Shipping Protection

Optional shipping/package protection may be offered during checkout for eligible transit-related claims.

If shipping protection is declined, Miyabi Luxe Creations is not responsible for lost, stolen, delayed, or damaged packages once shipped.

Shipping protection fees are non-refundable.

Claims may require supporting documentation, photos, and cooperation during investigation and review.

8. Fraud Prevention & Chargebacks

We reserve the right to refuse service, cancel orders, or restrict future purchases from customers suspected of:

Fraudulent activity
Unauthorized transactions
False claims
Abuse of policies
Chargeback abuse
Scams or suspicious behavior

All orders, shipment records, tracking information, authentication records, IP logs, and customer communications may be retained for fraud prevention and dispute resolution purposes.

By purchasing from Miyabi Luxe Creations, you agree not to initiate fraudulent or unauthorized chargebacks or payment disputes.

If a chargeback or dispute is filed without valid grounds, we reserve the right to submit evidence to financial institutions, payment processors, fraud prevention agencies, or law enforcement where permitted by law.

9. Intellectual Property

All website content including logos, branding, images, graphics, product descriptions, videos, and designs are the property of Miyabi Luxe Creations and may not be copied, reproduced, distributed, or used without written permission.

10. Limitation of Liability

Miyabi Luxe Creations shall not be held liable for any indirect, incidental, special, or consequential damages arising from:

Product use
Shipping delays
Courier issues
Customs processing
Lost profits
Technical website interruptions
Unauthorized access to data

Our maximum liability shall not exceed the total amount paid for the product purchased.

11. Privacy

Customer information is collected solely for order processing, fulfillment, fraud prevention, and customer support purposes.

We do not sell or intentionally share personal information with unauthorized third parties except as required for payment processing, shipping, authentication, or legal compliance.

12. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of Alberta, Canada.

Any disputes arising from purchases or use of this website shall be subject to the jurisdiction of the courts of Alberta, Canada.

13. Contact Information

For questions regarding these Terms of Service or your order, please contact:

Miyabi Luxe Creations
📧 MiyabiLuxeCreations@gmail.com